FlagScanner users may request permanent deletion of their FlagScanner account and associated personal information at any time.
FlagScanner is operated by Scanner Log USA LLC dba FlagScanner.
Before You Delete Your Account
Account deletion is permanent and is different from canceling a paid FlagScanner membership.
Deleting your account will result in the permanent deletion of your FlagScanner account and personal information associated with that account, except for limited information that Scanner Log USA LLC may be required or permitted to retain for legitimate purposes such as legal compliance, tax and accounting obligations, fraud prevention, security, dispute resolution, chargeback management, or the establishment, exercise, or defense of legal claims.
Once your account has been deleted, the deleted account and associated data may not be recoverable.
Paid Members
If you have an active paid FlagScanner membership, we recommend canceling the membership before requesting account deletion.
Canceling your membership and deleting your account are separate actions.
Canceling a membership prevents future renewal according to the applicable membership terms but does not automatically delete your FlagScanner account.
Likewise, deleting your FlagScanner account may not automatically cancel a recurring subscription administered by a third-party payment provider or application store. If your membership was purchased through a third-party platform, you may also need to cancel the subscription through that platform.
What Will Be Deleted
When your account-deletion request is completed, FlagScanner will delete personal information associated with your account that we are not required or permitted to retain, which may include:
- Your FlagScanner user account;
- Your account profile information;
- Your name and email address associated with the deleted account;
- Membership and account-access information that is no longer required;
- Authentication credentials and active FlagScanner sessions; and
- Other personal information associated with the account that is not required to be retained for a legitimate or legal purpose.
Certain limited records may be retained when reasonably necessary or legally required for purposes such as accounting, tax compliance, fraud prevention, security, payment disputes, chargebacks, legal obligations, or legal claims.
Information retained for these purposes will be limited to what is reasonably necessary and retained only for as long as reasonably necessary or legally required.
Request Account Deletion
From the FlagScanner Mobile App
If you are signed into the FlagScanner mobile application:
Settings → My Account → Delete Account
Follow the instructions provided to confirm your request.
From the FlagScanner Website
You may also request account deletion without using the mobile application.
Send an email to:
Use the subject:
Account Deletion Request
Please send the request from the email address associated with your FlagScanner account and include the username or email address associated with the account.
For your security, FlagScanner may take reasonable steps to verify that you are the owner of the account before processing a deletion request. Do not send your password, payment-card information, or other sensitive credentials.
What Happens Next
After we receive and verify a valid account-deletion request, FlagScanner will ordinarily complete the deletion within seven (7) days. In circumstances requiring additional verification, legal review, security review, or processing, deletion may take up to thirty (30) days or such additional time as may be reasonably necessary or legally required.
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Once account deletion has been completed, FlagScanner will send a confirmation to the email address associated with the account when reasonably possible.
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Information that FlagScanner is required or permitted to retain for legal, accounting, tax, fraud-prevention, security, dispute, chargeback, or other legitimate purposes may be retained as described in our Privacy Policy. Retention of such limited information does not keep the deleted FlagScanner user account active.
Once deletion has been completed, you will no longer be able to sign into the deleted FlagScanner account or use that account to access subscriber-only FlagScanner services.
If you wish to use FlagScanner membership services again in the future, you may need to create a new account and obtain a new membership.
Need Help?
For questions regarding account deletion or personal information associated with your FlagScanner account, contact:
Scanner Log USA LLC dba FlagScanner
Email: privacy@flagscanner.com
For additional information about how FlagScanner collects, uses, protects, retains, and deletes personal information, please review our Privacy Policy and Terms of Service.